Frequently Asked Questions

What is Lalala Fashion?

Lalala Fashion is a UK-based brand offering stylish, high-quality apparel designed to make you feel confident, comfortable, and effortlessly chic. We focus on premium fabrics, flattering cuts, and timeless designs.

How can I place an order?

Simply browse our website, select your favourite items, choose the size, and add them to your cart. Once you’re ready, head to checkout and follow the steps to complete your order.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other secure payment gateways supported on our store.

Do you ship internationally?

Currently, we ship across the UK. International shipping options will be available soon – stay tuned by subscribing to our newsletter or following us on Instagram!

Can I track my order?

Yes, once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can monitor your parcel’s journey.

What’s your return policy?

We offer a 14-day return policy on all eligible items. Items must be unused, in original condition, and with tags attached. For full return instructions, visit our Returns & Exchanges page.

Can I exchange an item?

Yes! If you need a different size or style, you can request an exchange within 14 days. Please contact our support team before returning the item.

What if my item is faulty or damaged?

We’re truly sorry if you receive a faulty item. Please email us at contact@lalalafashion.co.uk with your order number and photos of the issue, and we’ll resolve it promptly.

How do I contact customer support?

You can reach us via email at contact@lalalafashion.co.uk or use the contact form on our Contact Us page. We aim to respond within 24–48 hours (Monday–Friday).